Terms of
Service

Effective Date: February 14th, 2026

These Terms govern residential and commercial cleaning services provided by ReadyMaid Cleaning ("Company," "we," "us") to the client ("Client," "you"). By booking or receiving services, you agree to these Terms.

1. Services

ReadyMaid Cleaning provides interior residential and commercial cleaning services as agreed at booking or under written service agreement. Service scope, frequency, and pricing are confirmed prior to service.

If property size, condition, or scope differs materially from what was disclosed at booking, we reserve the right to adjust pricing or decline service.

For commercial clients operating under a written service agreement, the terms of that agreement will apply in addition to these Terms.

2. Scope Limitations

Unless specifically agreed in writing, services do not include:

• Moving heavy furniture or appliances
• Cleaning at heights requiring extension ladders
• Biohazard, hoarding, bodily fluids, or hazardous material cleanup
• Pest control or infestation treatment
• Exterior windows above ground level
• Mold remediation
• Specialty services unless booked in advance

We may refuse or discontinue service if conditions are unsafe or unsanitary beyond normal cleaning standards.

3. Payment

• Payment is processed after service completion.
• Recurring clients authorize us to retain a valid payment method on file.
• Declined or returned payments may result in additional fees.
• Outstanding balances may result in suspension of future services.
• Pricing for recurring services may be adjusted with reasonable notice.

All pricing is subject to applicable Ontario and Canadian taxes.

4. Cancellations & Rescheduling

• 24 hours' notice is required to cancel or reschedule without penalty.
• Less than 24 hours' notice may result in a fee up to 50% of the service price.
• Same-day cancellations, lockouts, or failure to provide access may result in a fee up to 100% of the service price.

Recurring services continue until properly cancelled.

5. Property Access & Client Responsibilities

The Client agrees to:

• Provide safe and timely access to the property
• Secure valuables, fragile, or irreplaceable items
• Disclose known hazards or unsafe conditions
• Inform us of pets and ensure pets are secured if necessary
• Provide running water and electricity during service

If access is unavailable at the scheduled time, the full service fee may apply.

6. Independent Contractors & Screening

Services may be performed by independent contractors engaged by ReadyMaid Cleaning. All service providers undergo police record checks prior to providing services. Independent contractors are required to carry their own liability insurance and meet company standards.

ReadyMaid Cleaning maintains commercial general liability insurance. Proof of insurance is available upon request.

7. Satisfaction & Damage Claims

If you are not satisfied with any area cleaned, you must notify us within 24 hours of service completion. We will be given the opportunity to return and re-clean the area in question. Damage claims must be reported within 24 hours.

Liability, where applicable, is limited to repair or replacement value at our discretion. We are not responsible for:

• Pre-existing damage
• Normal wear and tear
• Improperly secured or unstable items
• Undisclosed hazards
• Damage due to faulty or aged materials

8. Limitation of Liability

To the fullest extent permitted by Ontario law, ReadyMaid Cleaning's total liability shall not exceed the total amount paid for services in the three (3) months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

9. Termination of Services

We may terminate services for non-payment, unsafe working conditions, harassment, inappropriate conduct or abuse, or material misrepresentation of property condition.

For commercial service agreements without a separate written contract specifying termination terms, either party may terminate recurring services with thirty (30) days' written notice. Residential recurring services may be discontinued by either party with proper notice.

10. Governing Law

These Terms are governed by the laws of the Province of Ontario and applicable Canadian federal law.

11. Amendments

We may update these Terms at any time. Continued use of services constitutes acceptance of revised Terms.